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Privacy Statement

Lead Your Life is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.
Lead Your Life complies with the requirements of the Privacy Act 1988 (Cth) and the Privacy and Personal Information Protection Act 1988.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.

Examples of Personal Information we collect includes: your name, address, date of birth, contact details, your disability and health support needs (e.g. mobility, vision), etc.

Lead Your Life will only request and retain Personal Information that is necessary to:

  • Assess your eligibility for support
  • Provide safe and responsive support
  • Monitor the supports provided
  • Fulfil contractual and other requirements to provide non-identifying data and statistical information to government agencies
When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability service providers). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information will only be disclosed:
  • To prevent or lessen a serious and imminent threat to the life or health of you or another person
  • To outside agencies with your or your representative’s permission
  • With written consent from a person with lawful authority
  • When required by law, or to fulfil legislative obligations such as mandatory reporting
  • If we require additional information to provide you with the right amount of support for you to achieve your goals outlined in your NDIS plan
  • When communicating with your health care professionals, including General Practitioners, Psychologists, etc.
  • When communicating with the Government departments that fund the supports that you receive, including the NDIA, NDIS Commission, Centrelink, etc.
  • If your support staff (e.g. Disability Support Workers, Support Coordinator, Plan Manager, etc) require additional information to provide you quality support
  • If other providers that are supporting you require additional information, including your financial guardian, family member, etc.

Security and Destruction of Personal Information

Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification or disclosure.
When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
We will retain and dispose of your Personal and Health Information in accordance with our Records and Information Management Policy.

Access to your Personal Information

You may access the Personal or Health Information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to Lead Your Life’s General Manager or CEO.
In order to protect your Personal or Health Information we may require identification from you before releasing the requested information.
You have the right to:
  • Request access to personal information we hold about you
  • Access this information
  • Make corrections if you consider the information is not accurate, complete or up to date
However, access may be denied in part or in total where:
  • Providing access would have an unreasonable impact on the privacy of other individuals
  • Providing access would be likely to prejudice an investigation of possible unlawful activity
  • Providing access would pose a serious and imminent threat to the life or health of any individual
  • Denying access is required or authorised by or under law
We aim to address all requests to access or correct information within five (5) working days.

Maintaining the Quality of your Personal Information

It is an important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Complaints and Enquiries

If you have any queries or complaints about this Privacy Statement, please lodge them:
  • Directly with a staff member, either verbally or by providing a completed Feedback, Compliments & Complaints Form
  • By email to either antoni@leadyourlifedisability.com.au or sanaz@leadyourlifedisability.com.au
  • By phone on 0403 828 476 (Antoni Mitchell)
  • By placing a completed Feedback, Compliments and Complaint form in the Suggestion box at any Lead Your Life occupied premises

References

  • Privacy Act 1988 (Cth)
  • Privacy and Personal Information Protection Act 1988
  • Internal Document – O&S - Records and Information Management Policy
  • Internal Document – O&S - Complaints Management Policy
  • Internal Document – O&S - Feedback, Compliments & Complaints Form
  • Internal Document – PS - Complaints Handout
  • Internal Document – PS - Participant Charter
  • Internal Document – PS - Participant Handbook

History

Policy Version Release Date Review Date Author/Reviewer Amendments Approved By
V1
20/12/2020
20/12/2021
General Manager
Policy Committee
V1
06/06/2022
06/06/2023
General Manager
Reviewed
Policy Committee
V1
10/01/2024
10/01/2025
General Manager
Reviewed
Policy Committee
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